Crisis Volunteers Provide:

  • Provide emotional support and practical assistance on scene or by telephone
  • Assist victims to cope with the impact of crime and tragic circumstance
  • Encourage victims to connect with appropriate service for support
  • Provide an opportunity for police officers to leave to attend other calls or enable them to concentrate on investigational procedures knowing that the victims are being assisted.



  • Volunteers need to be confidential, non-judgemental, empathetic, and resourceful
  • Demonstrate strong communication skills, especially in the area of empathetic listening
  • Demonstrate ability to cope under duress in crisis situations
  • Ability to respect confidentiality
  • Ability to meet the commitment of 4-6, 12 hour on call shifts per month ( 7am-7pm) and (7pm-7am), including 2 statutory holidays per year
  • Ability to work as a member of a team
  • Posses a valid driver’s license, valid auto insurance and use of a vehicle while out on a call
  • Must be at least 18 years of age
  • Ability to take direction from Staff and Team leaders
  • Act as an ambassador of the service and as such conduct yourself in a professional, dignified and courteous manner
  • Resident of Windsor & Essex County


Expectations of Potential Crisis Volunteers:

  • Complete a crisis application and submit to Victim Services of Windsor & Essex County
  • Successful completion of interview and screening process
  • Attend all the 20 hour in class room sessions and 25 hour E-learning sessions


It is not until after the 40 hour mandatory government training that the potential volunteer is taken on as an active crisis volunteer. This gives Victim Services of Windsor & Essex County and yourself the opportunity to see if this is the type of volunteer work appropriate for both you, the candidate and our agency.

Expectations for Active Crisis Volunteers:

  • Complete the 40 hour mandated government training ( in class and E-learning)
  • Commit to at least one year of service
  • Be on call for a minimum of 4-6 shifts per month of 12 hr on call shifts (7am-7pm) or (7pm-7am) and 2 statutory holidays a year.


  • Make a Donation
  • Fundraising
  • Volunteer


If you wish to make a contribution, please make cheques payable to:


Our Charitable Number: #892738188